Posted by -LOCKED - Unable to Change Password

Clementine [Side] (#106353)

Deathlord of the Jungle
View Forum Posts


Posted on
2017-02-12 10:28:09
So, I finally got around to creating a side account. 3 years after I made my main account. My main account is Cyll (#34465). When I went to log into my account for the first time after activating it, I found that my password didn't work. I thought that maybe I had spelled it incorrectly when registering, as there is no password confirmation. So I selected "Lost password" and entered my email in order to reset my password. However, I found that it just randomly generates a password when it sends you an email. I was able to log in to this account using that randomly generated password. After that, I expected to be able to reset my password to something that I would actually remember, instead of a group of random numbers and letters. However, when I attempted to change my password, I entered the password that I received via email, entered and confirmed my new password, and answered the security question. But when I hit submit, I got a message at the top of the page reading "This is not your password!". And it will not let me change my password. Is this a bug? Should I post this on the big boards? Or is it something else?

I am quite confused...



Hrt Icon 0 players like this post! Like?

Edited on 12/02/17 @ 17:32:30 by Cyll 2.0 (#106353)

This is a help board post - replies are ordered by their Help Rating.

Clementine (Reduced
Activity) (#34465)

Holy
View Forum Posts


Posted on
2017-02-12 10:35:16
Posting here on my main account, just in case.



Hrt Icon 0 players like this post! Like?

SnuhDwarf //Deca
Onyx Pie (#77208)

Devastator
View Forum Posts


Posted on
2017-02-12 11:18:53
Hi there! It'd be best to fill out a modbox ticket and staff will be able to help you. :)



Hrt Icon 0 players like this post! Like?



Topic is locked




Memory Used: 624.45 KB - Queries: 2 - Query Time: 0.00030 - Total Time: 0.00343s