Modbox & Rules Lite Guide

Hey there guys! First of all, please remember not to share any issues in this thread; if you have any issues, Modbox is there for you, even if you think it is too silly :)

If you are a new player and are struggling with the site or simply need a bit of reassurance about what to do in challenging situations, never fear! Bellow you will find common issues every Lioden player has stumbled upon from time to time, and advice on what to do if you ever experience them or are currently doing so but aren't sure what steps to take.

Common mistakes that can be fixed

If you ever make a mistake while customizing one of your lions or purchasing items in shops, know that it can be fixed with a Modbox ticket and a bit of patience. Only admins can take care of this and that they need to check it first, but things like using an applicator item onto the wrong slot or lion can be fixed, you only need to go to the Modbox, explain the situation and wait for the ticket to be claimed.

While Oasis now has a handy tab where you can refund recently purchased items you have yet to use and get your currency back, mishaps involving purchases in event shops, the Gorilla Enclave, Monkey Business and the Flood Pit still need to be approached via Modbox. There is no shame in admitting a mistake, so don’t be afraid to ask for help!

Common mistakes that cannot be fixed

Regretfully, the buttons at the bottom of a lion's page are permanent.

Chasing, killing or sending to reserve involves the deletion of your lion. Abandoning a cub means they will go to The Giving Tree of the Crossroads to wait for a player to pick them at random; it could be the account that abandoned them, but there is no way to pick them back on purpose. Adult lionesses of fertile age can spawn as claimable lionesses in explore after 24 to 48 hours, but they won't do so for the account that chased them away, so there is no guarantee you will be able to get them back. Securing is there for a reason! To do so, you only need to go to the bottom of a lion’s page, then click on the “Hide/Show” link to the right of the “Update lion” tab to unfold the tab’s details. Once there, all you need to do is toggle the Secure lion option to “Yes”, then update the lion’s page by clicking on the “Update" button at the bottom.

Voila! Now your lion will be protected against accidental deletion!

The same happens if you haven't reclaimed your lions during the period of 7 real life days after they have run away due to low mood or hunger; those lions are erased from the server once the time runs out, so make sure to pay the fee to reclaim on time!

Likewise, purchases of mispriced items at the Trading Centre or in your Branch sales cannot be fixed with Staff intervention. You can still message the buyer, explain your mistake and hope for the best, but they are not required to return your mispriced item(s), so please be careful when you’re setting up your deals!

What to do if you see a player breaking the rules

If you witness a player breaking the rules, or at least you think they are doing so, do not say anything about it and report it to the Modbox to let Staff handle it. Informing the rulebreaker that you are going to report them in any way is a rule breaking on its own, and chances are they can edit their wrongdoings and proof of their misconduct will be lost if this happens anywhere other than the Chat Room, which would mean Staff cannot do anything to reprimand them, but can take action against you instead.

Most common rule breaks involve users advertising giveaways, raffles, sales or trades in places other than the Sales Chat Room Channel and Stockpile forums for game assets or Art Sales Chat Room Channel and Tree Carvings forums for art-related assets, begging others players to give away their assets, trying to conduct price checks anywhere else than the Price Check subforum, misleading advertising, spamming or talking about subjects that aren’t allowed. Please read the Code of Conduct to know more about the rules, this will only help you in the long run!

What to do if you are being harassed on site

First of all, do not panic and delete the thread or message, as those are needed to prove you are being harassed. If you can, take screenshots of them so they aren’t lost if the other player edits or deletes them if this happens anywhere else than the Chat Room, then submit a report to the Modbox to explain the situation and do as the Staff member that claims it say. If this happens in the Chat Room you only need to copy and paste the message for Staff to find in the backlogs, so there is no need to take a screenshot of it and then upload it to a hosting site. These issues tend to take a lot of time to be resolved because Staff need to conduct a careful investigation – images can be edited, after all – but it will be sorted sooner or later, and the option to block a player is always there; blocked players cannot contact you via PMs, see your trades or branch or send stud requests, and their Forum replies will be hidden behind a “Show post from Blocked user” button that you can unhide voluntarily.