What gameplay feature is this bug affecting?
Oasis

What's the issue? Please include any error messages you receive and as much detail as possible.
I bought one Gb for 1000 Sb. The Gb usually transfers the same secound, but this time it didnt transfer at all. My Sb is gone but the Gb is not there. Please help because I lost my money on that Gb. I tried refreshkng the page and my phone, but it still didnt work.

Any links relating to this bug? For example, if a particular lion is bugging, what is the link to that lion?


Any screenshots you can provide us with?
Yes but idk how to send it.

Please provide us with step by step explanation how this bug happened so we can attempt to replicate it. If it's complex, please include screenshots where possible:
1. I went to Oasis to buy 1Gb for 1000Sb
2. I bought it, lost my Sb but did not get Gb
3. I tried refreshing my phone and the game, but it still didnt work