Posted by -FORWARDED - Clan Messages not Sending to some Members
Q (#69866)


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Posted on
2018-12-06 21:31:26

This bug has been forwarded to the admin team.

What gameplay feature is this bug affecting?
Clans

What's the issue? Please include any error messages you receive and as much detail as possible.
Certain players have not been receiving clan messages in Feed Lioden, after they've been sent out.

Any links relating to this bug? For example, if a particular lion is bugging, what is the link to that lion?
N/A

Any screenshots you can provide us with?
Member who didn't receive clan message 11/23: https://cdn.discordapp.com/attachments/508387621605474304/520451143650770955/image0.jpg

Same member who received the most recent clan message 11/29: https://cdn.discordapp.com/attachments/508387621605474304/520451260151889940/image0.jpg

Member who sent clan message out 11/23:
https://cdn.discordapp.com/attachments/508387621605474304/520451348551172117/image0.jpg

Timeout message after sending the mass PM to our clanmates 12/6:
https://cdn.discordapp.com/attachments/508387621605474304/520451444982284289/Timeout.JPG

Member who received clan message 12/6:
https://cdn.discordapp.com/attachments/508387621605474304/520454724999315476/image0.jpg

Admin who didn't receive clan message 12/6:
https://cdn.discordapp.com/attachments/519272975833235456/520456747547361291/Screenshot_2018-12-06-20-29-03.png

Please provide us with step by step explanation how this bug happened so we can attempt to replicate it. If it's complex, please include screenshots where possible:
As when we usually send out a clan message, "All Members" is selected, and then Send once the message is completed. There would be a 30-45 second wait before the gateway timeout.



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Jessye
🏳️‍🌈 (#62393)


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Posted on
2018-12-06 23:11:52
This all ties in with the same issue and same clan. I am usually the one that sends out the clan messages (either myself or Quake will do so).

Here’s a link to a video I recorded sending out a second clan message today.

Click for video here

(Or copy and paste : https://youtu.be/SUCrJX4gcvw )

The only thing different is that I sent it with my phone (so that I could record it), and it ended up telling me the message “Clan message has been sent successfully”, which it didn’t do when I sent the first clan message today via my desktop computer.



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Edited on 07/12/18 @ 01:00:27 by Khaveyrim (Jessye) (#62393)

Katze (#3)

Heavenly
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Posted on
2018-12-07 23:27:32

Hi there!
Based on the fact that the clan you're referring to has over 7000 members, we're going to assume that not everyone receives a clan PM due to the amount of members within said clan.

Using the community updates as a point of reference, with each community update, a new official LD raffle is set up. When the official LD raffles run, not every entrant receives a game notification about the raffle ending. This is due to the fact that there are often 3000+ unique participants in the official LD raffles.

The system doesn't appear to be able to handle so many notifications being sent out all at one time to individual players. We'll see if our coders are able to look into a way around this!




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Jessye
🏳️‍🌈 (#62393)


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Posted on
2018-12-07 23:30:04
Thank you much Katze!
We thought it might be something like this, but just in case it happened to be a completely different issue, we wanted to make sure we notified someone about it.



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Q (#69866)


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Posted on
2018-12-07 23:30:32
I assumed that would be a big part of the issue, but I hope you're able to find a way to get it fixed. ^^ If not, we'll just do what we can to get our messages out!
Thanks Katze!



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Mish 🐾 [G1 Primal
Leonid] (#82643)

Pervert
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Posted on
2022-03-08 18:43:13
Hi!

Just wanted to report similar instances with Stud Buds as well; I'm fairly sure it's probably the same issue FL is having.



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