|
1 |
|
|---|---|
| Posted by | Clarify How Clan Renewal Fees Work |
 Fleetfoot Alt (#51611) Spicy View Forum Posts  Posted on 2024-01-03 23:32:10 |
SO I went on hiatus for a year, came back, and went to renew my clan. This was my first time having to do this after a break, and expected to pay the 1k sb for the clan being due. Now I THOUGHT it was just the 1k to renew activation of the clan. It was my logical assumption since the result of NOT renewing is the activity of your clan is stopped once you hit your due date. I double checked. Nowhere does it state that the monthly due will BUILD UP month to month. I come back. It tells me I owed February's of last year. So it told me what month it stopped. Cool. Paid my fee. I refresh. IT NOW ASKS FOR MARCH. That's 1k in the hole for a surprise request of another 1k. I would have just deactivated if I was informed I owed the FULL SET OF MONTHS and not just the fact I needed to reactivate. It honestly made no sense to me, since the consequence of not paying is immediately becoming inactive. So why do I owe all these months when I wasn't receiving any activity? So to sum it up, I just wasted 1k and found out it wants another 10-11k out of me. If there was ANY TEXT either in creation of a clan or in the actual payment due box about built up fees(I checked), I would have known to just cancel and recreate the clan since I have less than 20 members. The suggestion is to add text clarification of these fee rules OR change the build up of fees for services the site isn't rendering to you since it stops clan service when you're due to pay. It all felt very underhanded to not have it be clearly explained in ANY of the text and it seems silly to pay for something you aren't receiving or able to receive by paying the fee. OPTIONALLY a button to PAUSE clan functions for owners needing to go on hiatus could maybe be implemented? |
Report
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-03 23:45:38 |
For anyone wondering, here's all the exact text pertaining to fees: "This clan has not paid its running costs. The owner was due to renew it on [insert specific date]! It will not be visible or active until it is paid." In the payment box: "Your clan has not had its fees paid, which were due on the [insert specific date]! The 1000 SB monthly fee is due and the clan will not be active or visible to its members until this is done!" In the clan creation page: "Creating a clan costs 2 GB. Thereafter, it costs 1000 SB a month to keep your clan active. After creation, you will need to find a minimum of 10 membership applications before your clan will be fully approved. You have a week to find these applications, or your pending clan will dissolve and the GB will be refunded back to your account." There is ZERO information on built up fees. NONE. It all implies you just need to have 1k sb to get it running again.  0 players like this post! Like? |
|
Fraekinn [Cons Cimm Ocey] (#57572) View Forum Posts Posted on 2024-01-04 13:49:46 |
It does say; "It costs 1000 SB a month to keep your clan active" "The 1000 SB monthly fee is due" Do you pay Amazon Prime for one month and expect to keep access to it all year round? 0 players like this post! Like?Edited on 04/01/24 @ 13:50:23 by Fraekinn [Hexa Full BO Seal] (#57572) |
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-04 13:54:09 |
No but I maintain the prime benefits if I pay for it all year round even if I'm not on. If I'm not on, and it REVOKES services, I should not be charged for them. For example, if I haven't paid my electricity and it gets shut off, and another month goes by, I would still only be charged the month I had electricity ON in the house, even if I wasn't using it. The month I was disconnected from it I would never be charged for. The language doesn't imply built up fees. It makes you play a guessing game and that's not good. When it comes to a payment, it should be made absolutely 100 percent clear what it's telling you is going to happen. Constantly referring to a month, a flat fee, and what happens if you don't pay it implies if you stop paying, the services stop, and you need to pay the listed fee to get it back. It's unclear and vague. It should NOT be unclear and vague. It feels like it's getting away with making you guess and that's not alright imo. 0 players like this post! Like? |
|
Fraekinn [Cons Cimm Ocey] (#57572) View Forum Posts Posted on 2024-01-04 14:03:39 |
I mean, you can't access the clan hoard or raffles when you've not paid fees. So services are revoked. It's been perfectly clear to me and the thousands of other clan owners so far. 🤷♀️ 0 players like this post! Like? |
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-04 14:08:06 |
Thats my point. The consequence of not paying is the clan is made invisible. There are no services being rendered. So WHAT am I paying for? It's basically just a punishment for being away that isn't clarified in the language of the site. That isn't how literally any service works. And even if, even IF that's how they want to keep it, FINE, but make the language clear and concise so you can see EXACTLY how it works before dropping money on something YOU WON'T GET. If you stopped paying for something, and they take it away, and you want to come back, you've only got to pay the last fee YOU OWED. Not for all the months you didn't even HAVE ACCESS to a service. Like it's not even that I didn't use it, I didn't have it available to me. It's a punishment price and nothing else. It literally makes zero sense for it to be there AND also not be clearly explained. Even if other members are used to it, it doesn't really excuse it. Clearly it IS possible to misread how it works and make an error. It shouldn't be that way. 0 players like this post! Like? |
|✦Tacatto✦| (#14803)
View Forum Posts Posted on 2024-01-04 14:18:22 |
You need to pay 1K SB per month to keep a clan active. If you are away 3 months that is 3 months of unpaid inactivity that needs to be paid. You are essentially in debt and could just close the clan and report a new one if it gets too much. Many clans have admins so if someone goes inactive there is still someone around to keep the clan paid and active. You can pay several months in advance. "Your clan is paid up until (insert the date)" means it is until a certain date and to push that date another month is another 1K. 0 players like this post! Like? |
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-04 14:24:38 |
My point is, that's not concise language. Once I lose services, I have no reason to assume it's going to build up the unactivated service months. It should be stated. Once it is stopped, I should just owe from the stopping point. My clan was new and only had like 20 members. I had to leave for health reasons. I read when it would be stopped and what it would owe to restart it. You should only get a back bill for things you are actually receiving. Even if that's not how you want to run a service for whatever reason, you should clearly explain your service. It's simply not. Clear. It just isn't. It would be amazing if they also had a section showing you the full amount owed just to be even clearer. Showing me a request for 1 k and then another is ridiculous. If I clearly want to restart it and it's going to make me owe that full amount, it show me and allow me to pay that full amount in one go regardless. And again, just because it allows you to pay in advance does not mean it should be expected that for months unpaid with services revoked should be paid for. Youre paying for active services in advance. It is not the same. At ALL. 0 players like this post! Like? |
|
|✦Tacatto✦| (#14803)
View Forum Posts Posted on 2024-01-04 14:30:40 |
I thought I had clicked on the help board which is why I was confused. Either way it has been like this since it was implemented and a lot of people have gotten used to it. More clarity would be ok but Im staying neutral on the topic because it makes sense to me as it is. 0 players like this post! Like?Edited on 04/01/24 @ 14:33:25 by |✦Tacatto✦| (#14803) |
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-04 14:34:01 |
Double check it, this is the suggestions section for game development? Pretty sure it's in the right spot. And considering the bulk of the suggestion is for transparent language pertaining to a service, it just feels weird for there to really be a push back. I don't at all agree with being billed for non-rendered services, but I'd be less mad if I knew I was signing up for that. Like run it how you want but tell us how you're gonna run it. Just because people are fine with it and used to it, doesn't necessarily make it right. Transparency is everything with money. Even virtual game money. I talked to someone else who made the same mistake. If it can happen twice it'll happen again. Just update the text. AT LEAST. 0 players like this post! Like? |
|
🎃🍂 leon (g1 full BO ukame) (#211229) View Forum Posts Posted on 2024-01-04 17:06:30 |
They've already made updates to clarify other aspects of the game, even ones I've never personally misunderstood, like the kinging process. If it can help others and doesn't affect anyone, I don't see why they shouldn't update this text. Even if I've never made a clan or never misunderstood the text around it, I can see it being an easy misread. I'm less sure about changing how clans work since I've never run one, but I do currently lean on the side of not continuously charging fees for an inactive clan. I don't think people should HAVE to have admins just in case they go inactive since, well, it's fair to not trust people on Lioden, especially considering I think clans might still be "self-moderated." Correct me if that changed though! I think 1,000  for a returning inactive owner is enough of a fee with everything else they gotta juggle. It can be argued that a clan inactive that long might not have a reason to be reactivated (long-gone members, etc.) but that should still be a reasonable option. Most players don't have that laying around and might not be willing to cough it up even if they can get it, and I think that's fair. It's a game, I don't know if players should be that heavily penalized for not playing for whatever reason when they've probably already missed out on a lot of other things. 3 players like this post! Like? |
|
Fleetfoot Alt (#51611)
Spicy View Forum Posts Posted on 2024-01-04 19:22:51 |
Honestly like, if it has something to do with how much space a clan takes up on the server or something, having a pause button that lasts 3-6 months or something so you have time to get back with the take of it being like, ok it'll be basically suspended for this amount of time, and if at the end of that it just gets auto deleted if you don't restart it might be an option if that's the idea behind the built up fee or something. Otherwise yeah, just updated text is the biggest thing and I strongly encourage them to reconsider how they do their current fee system for it. 1 player likes this post! Like? |
|
🦌Finch_Dane (#276751)
Lone Wanderer View Forum Posts Posted on 2024-09-28 10:25:11 |
I had made a clan about a year ago but went on a hiatus for over a year during the virus. When I came back, based on the way it was worded, I assumed it was saying "If you pay the fee, your clan will be open for a month, but if you don't it will be closed and you will need to pay the fee again to open it for another month later on." not that I'd need to repay all the INACTIVE time the clan was just gathering dust, so I tried to open it again! I sent a message to the mod box and got a refund, luckily, and the reason I was trying to open the clan in the first place was to get the donated SB, GB and items out so that they wouldn't just vanish into the void and could be put to use or given back to the people who donated them. However, when I was refunded, the MOD's closed down the clan while all the supplies were still in the bank and clan hoard. In short, I almost lost 1000SB for no reason other than the instructions not being clear AND all the supplies donated to the clan were never able to be pulled out and given back to the people who donated them and were basically deleted, SUPPORTING!!! 0 players like this post! Like? |
1 |
|---|
Memory Used: 649.05 KB - Queries: 2 - Query Time: 0.00033 - Total Time: 0.00504s